Help

Support

How to reach us, and fixes for the problems people hit most.

Email thedesignagent@borntall.com. We're a small team and usually reply within 3–5 business days.

What to include

What you were doing, and the tool involved: Discover, Ux or Visual.
Your client and how you installed TheDesignAgent: Claude Code plugin, hosted MCP, npm package or CLI.
The first characters of your API key (for example tda_ab12) and your project id from .thedesignagent. Never send a whole key.
The message your agent got back, and roughly when it happened.

Common problems

"Authorization header is required" or an authentication error. The API key is missing, mistyped or revoked. Check it in your MCP config or plugin settings, or create a new one in the dashboard.

Out of credits. Buy a pack or turn on auto-recharge in the dashboard. Agents can buy credits themselves over MPP: see llms.txt.

Visual says "local install required". The hosted server can review public pages and preview deploys, but it can't reach localhost. Install the Claude Code plugin or run the local server with npx -y --package=@thedesignagent/mcp thedesignagent-mcp, or deploy a preview and pass its URL.

Visual stopped at a login page. Nothing was charged. For a protected Vercel preview, pass your Protection Bypass for Automation secret. For your own app, follow the session instructions in the response, which save a login on your machine.

Rate limited. Wait a moment and retry. Your agent can read _meta.tda_retry_ok to know when a retry is safe.

The first Discover asks for setup. That's expected for a new project: your agent scans the repo, sends a project model and calls again. After that, briefs come back straight away.

Setup guides

Install and tools overview, written for agents and readable by people
npm package README: setup for Claude Code, Codex, Cursor, Grok and other MCP clients
Claude Code plugin
Adding design review to your agent

Billing, privacy and security

Billing questions and refunds: email us with the date and amount of the purchase.
Export or delete your data: email us from your account's address. See the privacy policy.
Security issues: email us with "Security" in the subject. Please give us a chance to fix a problem before disclosing it.